# Refund policy

Last updated: 29 October 2026

This policy explains refunds for Deplomo purchases, including EUR wallet top-ups. It forms part of our Terms of Service.

## 1. Payments processed by Paddle

For purchases processed through Paddle, Paddle is the merchant of record and handles payment refunds. Its Buyer Terms and Refund Policy also apply to your transaction.

[Paddle Buyer Terms](https://www.paddle.com/legal/buyer-terms)[Paddle Refund Policy](https://www.paddle.com/legal/refund-policy)

## 2. Refund eligibility

Unless required by law, purchases are non-refundable. You may request a discretionary refund from Paddle within 14 days of the transaction. Requests are reviewed individually; submitting one does not guarantee approval.

Deplomo offers no additional money-back guarantee. Usage and the reason for your request may affect the outcome, subject to your mandatory rights.

## 3. Request a refund

- Open the support link in your Paddle receipt or visit paddle.net and choose the refund option for your purchase.

- Have your transaction reference, checkout email, payment date and reason for the request ready. Never send your password or full card details.

- For a product issue, contact Deplomo first so we can investigate. If it remains unresolved, you can raise it with Paddle and include our response. Use our [contact form](/contact).

[Request a refund through Paddle](https://paddle.net/)

## 4. Wallet credit and packages

A top-up adds EUR credit to your Deplomo wallet. Packages are purchased and renewed from that balance; a top-up is not a recurring Paddle subscription.

An approved top-up refund reverses the corresponding wallet credit. If that credit has already been spent, your balance may become negative and paid packages may be suspended until the balance is restored.

## 5. Cancelling a package

Cancel a Deplomo package from Billing and plans in the dashboard to stop its next renewal. Cancellation alone does not refund a wallet top-up or a previous package charge; request a refund separately.

## 6. Refund processing

Paddle processes approved refunds to the original payment method where possible, within 14 days of approval unless a different statutory deadline applies. Your bank or payment provider may take additional time to display the credit.

## 7. Your consumer rights

Mandatory consumer rights take priority over this policy. Eligible EU consumers generally have 14 days to withdraw from a distance service contract. Exceptions for digital content or fully performed services depend on the applicable law and any required express consent; using a service does not automatically waive those rights.

Rights concerning faulty or misdescribed products remain unaffected. Other countries may provide additional rights or different deadlines; Paddle’s country-specific terms apply to eligible transactions.

[Terms of Service](/legal/terms)[Privacy Policy](/legal/privacy)